FAQs

Change is not always easy. Choosing a new software means changing the way things are being done. And naturally, you have questions. That's good because we have answers.

Pricing Questions

We're a ministry, why isn't DonorElf free?

We would love to offer DonorElf for free but that’s simply not possible. There are expenses for us to continue to improve, support, and host DonorElf. However, we truly believe that DonorElf will quickly pay for itself in saved time for your mission organization staff and missionaries.

Is there an implementation fee or long-term contract?

We implement DonorElf on your system for free and there are no long-term contracts. You start paying once your accounting system has been integrated and your missionaries are using our software. Because there are no long-term contracts, you can cancel DonorElf at any point.

Product Questions

Does DonorElf replace our accounting system?

DonorElf doesn't replace your accounting systems, rather it complements it. The features of our system provides information, analytics, and reporting that your accounting system was never built to do.

So which accounting systems integrate with DonorElf?

DonorElf can work with just about any accounting or donation processing system, therefore you don't need to change it to use DonorElf. We currently integrate with the following systems:

  • ACS
  • Aplos
  • Breeze
  • Community Church Builder
  • eTapestry
  • Fellowship One
  • Financial Edge
  • Gift Works
  • Great Plains
  • Little Green Light
  • MPower MPX
  • PowerChurch
  • QuickBooks
  • Raisers Edge
  • SalesForce
  • Serenic Navigator

If your accounting system isn’t listed above, then contact us and we’ll work with you to add its integration with DonorElf.

Does DonorElf process any transactions?

Since we are not an accounting system, we don't process transactions—online or offline. However, because we're integrated with your accounting software you simply only need to input donation information in there once and it will be uploaded to DonorElf for your missionaries to see.

How secure is DonorElf?

DonorElf provides the same level of security as bank websites do. All the data transmissions over the Internet are secured with a 256-bit SSL certificate, and a 256-bit AES Cipher-Block Chaining encryption algorithm is used to encrypt personal information in the database. This is the same encryption the government uses for top-secret documents. So you can rest easy knowing your data is secure with DonorElf.

We have two systems, one that keeps track of donations and the other keeps track of expenses. Can DonorElf integrate with both systems?

Yes, most of the time it can. One of the great things about DonorElf is its ability to consolidate information from disparate systems like donation processing software and accounting software. It will bridge the gap for your office staff as well as your missionaries to provide them what they need, when they need it.

However, around 75% of our organizations that have a separate donation processing system only upload information from the donation processing system. They have found the expense information in the accounting system isn't as important for the missionaries to see in DonorElf. So you can decide whether or not you want to combine both systems in DonorElf.

Why is your name "DonorElf"?

Funny you should ask. Head on over to our About page to hear the story.

Implementation Questions

We have a donation processing system and a separate accounting system. Can DonorElf integrate with both?

Yes, most of the time it can. One of the great things about DonorElf is its ability to consolidate information from disparate systems like donation processing software and accounting software. It will bridge the gap for your office staff as well as your missionaries to provide them what they need, when they need it.

However, around 75% of our organizations that have a separate donation processing system only upload information from the donation processing system. They have found the expense information in the accounting system isn't as important for the missionaries to see in DonorElf. So you can decide whether or not you want to combine both systems in DonorElf.

How hard will it be for our office staff to start using DonorElf?

It's our goal to make DonorElf as easy-to-use as possible, so we believe there's a very small learning curve to becoming comfortable with our support. In addition, we offer amazing onboarding support to make the transition seamless.

How long does it take to fully implement DonorElf?

This depends on several factors, but on average it can take anywhere from a week to a few months. If we’ve already integrated with your accounting software, then we can often perform the integration within a week and then your pilot users can start testing it out. If we haven’t integrated DonorElf with your accounting software yet, then it can take a couple months. A more accurate estimate can be given during the Discovery phase leading up to the onboarding process. (Click here to see our proven 5-step onboarding process)

How many missionaries can be added at once?

We can bring in hundreds at a time. We usually want to pilot the system with a few key users in the office and field first. From there, we can flip the switch and bring on all your missionaries at once. We can can also do a tiered roll-out where we bring in a group of missionaries at a time. We'll work with you to determine the best approach.

We are a big organization. How do we know DonorElf can support our needs?

DonorElf has successfully onboarded and supported several large organizations (250+ missionaries) that started out with the same concerns. With that said, we are happy to provide references of other large organizations who are enjoying DonorElf. Just contact us and we'll pass the information along.

What if only some of our missionaries are interested in using DonorElf?

We have the flexiblity to offer a la carte pricing that allows missionaries to choose if they want to use DonorElf (with a minimum of 3). We strongly encourage entire organizations to jump on board so there aren't fragmented processes from varying methods/tools used across an organization. We always want to make your life easier :)

How does DonorElf work in countries with poor Internet access?

Our goal is to make the information your missionaries need available to them wherever they are in the world, which is why our entire platform is mobile responsive to work on all devices. If your missionaries in the field are able to track their accounts using your current software or emailed reports, they should be able to use DonorElf.

Still have more questions?

Contact us at info@donorelf.com and we will get back to you!